Terms and Conditions

Please read before ordering.

Terms & Conditions and Returns Policy

1. Vintage and Pre-owned Items

All items sold on this website (including vintage goods, jewellery, collectibles, and accessories) are vintage, antique, or pre-owned. They may show minor signs of wear, age, or patina. By purchasing, you acknowledge and accept the condition of the item as described and shown in the photos.

2. No Returns on Earrings & Pierced Jewellery (Hygiene Policy)

For health and hygiene reasons, all earrings and pierced jewellery are strictly non-returnable and non-refundable under any circumstances. Once shipped, these items cannot be returned.

3. Returns on All Other Items (Rings, Necklaces, Brooches, Bracelets, and Vintage Goods)

We accept returns for other items within 14 days of delivery under the following strict conditions:

• The item must be completely unworn, unused, and in the exact same condition it was received.

• The item must have our security tag/seal fully intact. If the security tag is cut, broken, removed, or tampered with, the item is considered used, and no refund will be issued.

4. Shipping and Lost Parcels

• Delivery Responsibility: We are responsible for the item until it is delivered to you.

• Delayed or Lost Parcels: We use tracked shipping services (including Royal Mail, Evri, or other couriers). If a parcel is delayed or suspected lost, we cannot issue a refund or replacement until the shipping provider officially completes its investigation and declares the parcel as lost (in accordance with their standard terms, usually up to 10-14 working days).

• Return Shipping Costs: If you are returning an eligible item, the buyer is fully responsible for paying all return shipping costs. Returns must be sent using a Tracked Service. We do not refund return postage.

5. Order Cancellations

We reserve the right to cancel any order and issue a full refund if an item is no longer available or was incorrectly priced due to a system error.

6. Payment

• We accept secure payments via PayPal (and Credit/Debit cards processed through PayPal/Stripe).

• All orders must be paid for in full before they are dispatched.

• If your payment is declined or fails, your order will be automatically cancelled.